Code of Practice

As a member of the Autosafe network we guarantee to:

· Provide, if requested by a customer, a full written estimate or fixed-price quotation for any services or work to be carried out.

· Where investigative or diagnostic work is required before a full estimate or fixed-price quotation can be given, a financial limit for this diagnostic work will be agreed and set before any expense is incurred.

· Offer a system for booking in your vehicle that records full details of the vehicle, your name, work required, your contact details and invoicing information.

· Provide you with an invoice for the work done that carries the following minimum information: date, mileage, registration number, labour hours, labour rate, parts prices, oil quantity used and price per litre.

· We will notify you of any problems on the vehicle that we believe need further attention. This information will be added as a comment to your invoice.

· Only fit ‘original spare parts’ or ‘spare parts of matching quality’ as defined by the 2002 Block Exemption Regulation.

· Adhere to the relevant and current manufacturers’ service schedules, utilising standard service and repair times with either manufacturer or ICME schedules.

· Ensure all services are recorded in your vehicle’s service record book on completion, entering the required details and applying the garage’s stamp.

· Notify you if for any reason work cannot be completed on schedule as promised and inform you of the extended time required and reasons for the delay.

· Give the work carried out on your vehicle a minimum of a 12 months / 12,000 mile (whichever the least) guarantee under the Nationwide Autosafe Parts Warranty Scheme.

· Dispose of waste materials, i.e. oils, oil filters, batteries, tyres, etc. in an ecologically acceptable and legal manner.

· Take reasonable care of your vehicle and possessions whilst in our care.